In these Terms & Conditions and the Gym rules, "The Box Gym" means The Box Gym Cornwall, 12 Moorland Road Industrial Park, Moorland Road, Indian Queens, TR9 6FB; "Member" means the member named on the Application Form, and "Membership" is the membership by a Member of The Box Gym, which starts when The Box Gym accepts the proposed Member's Application Form;  "Contract" means the contract between The Box Gym and the Member subject to these Terms & Conditions and Gym Rules; "Application Form" means the application form completed by the Member to join The Box Gym; "Gym Rules" means the terms set out in The Box Gym, Gym Rules.


Membership is subject to these Terms & Conditions as amended from time to time. Submission of an Application Form is an offer to The Box Gym Cornwall to become a Member of The Box Gym subject to these Terms & Conditions and the Gym rules. The Box Gym Cornwall reserves the right to reject any application for Membership. Upon being accepted to The Box Gym Membership scheme, the Member consents to having their photograph taken by The Box Gym to confirm their identity upon entry, and consents to having their photograph taken at any time whilst using the facilities, excluding toilet and changing areas. The Box Gym reserves the right to use any such photographs for press and/or promotional purposes.

The Box Gym Cornwall is a members only gym and offers three Membership packages, offering a range of price versus flexibility, so that Members have choice.

a) Monthly Memberships
Payment is collected on or around the 1st, 9TH, 17TH, 24TH of each month. These Memberships each have a minimum contract term, and Membership continues to roll on a monthly basis after the minimum term has expired. The minimum term of all Monthly Memberships starts as of the 1st day of the membership start date, and is for one full calendar month. 

b) Paid in Full Memberships
For these package types, full payment is required upfront, and the Membership will automatically expire at the end of the term. Members may then renew their Membership at the prevailing rate for their package type, or alternatively may switch to a rolling Monthly Membership as per above.

c) 6 Months Membership 

Payment is collected on or around the 1st, 9TH, 17TH, 24TH of each month. These Memberships each have a minimum six (6) month contract term, and Membership continues to roll on a monthly basis after the minimum term has expired. The 6 month Membership starts as of the 1st day of the membership start date. 

d) 12 Months Membership

Payment is collected on or around the 1st, 9TH, 17TH, 24TH of each month. These Memberships each have a minimum twelve (12) month contract term, and Membership continues to roll on a monthly basis after the minimum term has expired. The 12 month Membership starts as of the 1st day of the membership start date. 

The Box Gym reserves the right to introduce, withdraw and vary categories of Membership.

e) Switching
A Member may apply to switch to a different Membership type. A Member cannot switch to a Membership type with a shorter minimum term than their current contract. Any months completed on a previous Membership type will not be credited towards the minimum term of the new contract. A Member may only move onto a Membership type and rate available at the time of upgrading. These may vary from Membership types available at the Member's point of joining.

A Membership card will be issued to each Member upon joining The Box Gym. Members must present their card for security and verification on each visit to The Box Gym; Members without a valid Membership card may be asked for photo identification, and will be admitted at the absolute discretion of The Box Gym staff. An entry granted without presentation of a Membership card may result in unrecorded attendance.  A Member may not loan their Membership card or permit its use by any other person; allowing such misuse of a Membership card may result in Membership being terminated with no refund of fees already paid. Any lost or mislaid Membership cards will be replaced by The Box Gym for a nominal charge.


Membership is payable in advance, either fully or monthly as per the Membership type selected (see above). Monthly fees will be debited on the same day each month. In the event that the Member falls into arrears in respect of any fees payable, all arrears must be settled before the Member can use the Gym.
Monthly Membership fees may be increased at the discretion of and at any time by The Box Gym, to take effect after the Member's minimum term subject to at least one calendar month's written notice. Changes to pricing for new joiners may be made without notice. Any discounted Membership options are offered on the basis that the Member can provide proof of eligibility; Members should be aware that the full fee for their Membership type may be applied until such proof is provided.


Members on a Monthly Membership contract may cancel their Membership after or with effect from the end of the minimum term, by giving one full calendar month's advance notice, effective from the following month. This should be done by completing a Box Gym Cancellation Request Form. These can be found at reception.
Where the payment method is Direct Debit, the Member must advise their bank to cancel the Direct Debit instruction after the final payment has been made. The Box Gym is not obliged to refund any fees where the Member has not cancelled the instruction and cannot provide proof of a valid cancellation request. All fees must be paid to date at the time of cancellation. Paid in Full Memberships will expire automatically at the end of the term, unless the Member chooses to renew their Membership. No refunds are applicable for any portion of fees paid up front, excluding in the following circumstances: redundancy, permanent illness, Covid-19 and permanent injury preventing gym usage. Valid documentation will be requested as proof in such circumstances. Please contact The Box Gym staff for more information.


Full details of normal opening hours are available at the reception or upon request at The Box Gym. The Box Gym reserves the right to vary normal opening hours, temporarily remove the access to certain equipment, or to temporarily close certain areas of The Box Gym from time to time without notice for various purposes including for cleaning, decorating, repairs, refurbishment, or for special functions and holidays. The Box Gym Group Chat Facebook Page is strictly for The Box Gym members and regular attendees of classes only. The Box Gym Group Chat Facebook Page will further offer members from time to time, special offers, discounts, nutrition and training advice. Anyone who is added, who is subsequently not a member, has cancelled membership, has had their membership terminated for breaching conditions to the Terms and Conditions of The Box Gym or who has not attended class on a regular schedule without reason, shall be removed by The Box Gym.


All Box Gym users must complete a health questionnaire (PARQ) before entry. If any medical conditions are disclosed, the user must sign the back of the PARQ stating that they have sought medical advice or wish to use The Box Gym without doing so, and that they take full responsibility for any injury or health condition sustained whilst using the facilities arising from their medical condition. The Box Gym staff are not medically trained and are therefore not qualified to assess whether The Box Gym user is in appropriate physical condition to use the facilities. The Box Gym advises all gym users to take medical advice prior to starting any exercise programme if they are in any doubt as to their ability to do so. The Member warrants and represents upon their Membership Application Form, and repeats such warranty upon each visit to The Box Gym, that they are in good physical condition and know of no medical or other reason why they should not engage in any form of exercise, and that such exercise would not be detrimental to their health, safety, comfort or physical condition.

COVID - 19

DO NOT ENTER. Do not enter The Box Gym Cornwall if you have any of the following or have been in contact with anyone with these symptoms:









STAY AT HOME IF YOU ARE SICK OR HAVE A FEVER. temperatures will be taken upon entering The Box Gym Cornwall. If you temperature is high, you will not be permitted to enter The Box Gym Cornwall and participate in classes or to workout. Also stay at home if you have or are experiencing a cough, shortness of breath, fever, muscle aches, chills, loss of taste or smell, sore throat, headache or difficulty breathing. 

MAINTAIN SOCIAL DISTANCING. All members must remain at least two (2) metres apart at all times. In order to maintain the two metre distances, please do not use equipment/machines next to members already working out. The wearing of face masks are optional whilst within The Box Gym Cornwall. 

CLEAN MACHINES AND EQUIPMENT THOROUGHLY AFTER EACH USE. You will be required to sanitise your hands regularly using the provided sanitiser stations. You are to wipe down all equipment before, during and after using.



To ensure your safety within The Box Gym Cornwall, we will be limiting the capacity at any one time. You may call ahead to make an appointment or to reserve your spot.

The Box Gym may terminate a Membership without notice and with immediate effect if:
The Member breaches these Terms & Conditions or the Gym Rules, either repeatedly or because of one serious breach; Any due fees remain unpaid after any request for payment by The Box Gym;
The Box Gym is of the opinion (acting in its discretion) that the Member is not suitable for continued Membership; The Member puts the health, safety or well-being of staff or other Members or Guests at risk.
All decisions made by The Box Gym under this clause are final and binding. The Box Gym is unlikely to accept a new application for Membership from someone who’s Membership has been terminated in accordance with this clause.


Members are responsible for advising The Box Gym of changes to their personal information. Where The Box Gym is required to provide any written notification, The Box Gym will send the notice to the address on the Application Form or any updated address the Member has provided since joining. Any notice sent by The Box Gym in accordance with this clause will be deemed received by the Member two days from the date of dispatch. The Box Gym takes the responsibility for looking after Members' personal information very seriously, and will only contact Members with information about The Box Gym services available.


Nothing in these Terms & Conditions shall limit or exclude The Box Gym’s liability for:
(i) death or personal injury caused by its negligence, or the negligence of its personnel or agents;
(ii) fraud or fraudulent misrepresentation; or
(iii) any other liability which cannot be limited or excluded by applicable law.
Subject to that:
(a) The Box Gym shall have no liability to the Member or Guest, whether in contract, or not (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with these Terms & Conditions; and
(b) The Box Gym’s total liability to the Member or Guest, whether in contract, or not (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms & Conditions shall be limited to £250.


The Box Gym may from time to time amend these Terms & Conditions, including the introduction of any additional terms and conditions, and will notify Members by placing a notice on The Box Gym notice board. Any changes will be effective immediately.


A signed Application Form, these Terms & Conditions, the Gym Rules and the PARQ make up a binding contract of Membership with The Box Gym. Members are advised to read the Terms & Conditions and Gym Rules in full before signing the Application Form. The failure of The Box Gym to enforce any of its rights at any time for any period shall not be construed as a waiver of those rights. Any failure to identify or act upon a breach of the Terms & Conditions or Gym Rules shall not be deemed to be an affirmation by The Box Gym that the behavior of the Member or Guest is acceptable. Except where permitted by this Contract, neither The Box Gym nor the Member may alter the terms of this Contract without the express agreement of the other.


These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions or their subject matter or formation (including non-contractual disputes or claims).


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by The Box Gym Cornwall. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to The Box Gym Cornwall site.


Prices for our products are subject to change without notice.

The Box Gym Cornwall reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


The Box Gym Cornwall reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. The Box Gym Cornwall are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. 


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

The Box Gym Cornwall undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Box Gym Cornwall, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless The Box Gym Cornwall, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.


You can review the most current version of the Terms of Service at any time at this page. The Box Gym Cornwall reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Payment Methods
All of our transactions are processed by Stripe.


Privacy & Security Policy


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


When you provide The Box Gym Cornwall with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime.



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at  The Box Gym Cornwall.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

  • Please do not send your purchase back to the manufacturer.

  • There are certain situations where only partial refunds are granted: (if applicable)

  • Any item that is returned more than 30 days after delivery


REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at The Box Gym Cornwall.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at The Box Gym Cornwall.


To return your product, you should mail your product to: The Box Gym Cornwall. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Job Applicant Privacy Policy

As part of our recruitment process, The Box Gym Cornwall collects and processes personal data relating to job applicants. The Box Gym Cornwall is committed to meeting its data protection obligations and to being transparent about how it collects and uses the data. When you apply for one of our job vacancies, The Box Gym Cornwall collects a range of information about you. This information includes:

  • Your name, address, email address and telephone number;

  • Details of your qualifications, employment history, experience and skills;

  • Information about your entitlement to work in the location that the job is based; and

  • Whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process.

The Box Gym Cornwall may collect this information in several different ways. For example, the data may be contained in application forms, CVs or resumes, obtained from your identity documents, or collected through interviews or other forms of assessment. Personal data may also be collected from third parties, such as references supplied by a former employer. We will seek references from third parties only once a job offer has been made to you and we will inform you that we are doing so. The data will be stored in a number of different places, including on your job application record, in HR Management systems and on other IT systems, including email.

We use the information you have provided to us to:

  • Process your recruitment application;

  • Contact you to discuss your application;

  • Fulfil our obligations under relevant legislation;

  • Consider you for future vacancies which may be suitable, unless you specifically request us not to;

  • Contact your referees to obtain references if your application is successful and you are offered a role at The Box Gym Cornwall; and

  • Make up your HR records if your application is successful and you are offered a role at The Box Gym Cornwall; 

The Box Gym Cornwall has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. By processing personal data from job applicants allows The Box Gym Cornwall to manage the recruitment process, assess and confirm an applicants’ suitability for employment and make a decision on job offers. We may also need to process data from job applicants to respond to and defend against legal claims. The Box Gym Cornwall may process information about whether or not job applicants have a disability, in order to make reasonable adjustments for candidates during the recruitment process and if their application is successful. We may also process other special categories of data, such as information about ethnic origin, sexual orientation, religion or belief to monitor recruitment statistics.

Your information may be shared internally at The Box Gym Cornwall for the purposes of the recruitment process. The data may be shared with members of the HR and Recruitment team, managers and interviewers involved in the recruitment process or in the business area where the vacancy is available, and IT staff if access to the data is necessary for the performance of their roles. We will not share your data with third parties unless your application is successful, and we make you an offer of employment.

We take the protection of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and that it is not accessed except by those stated in the above section, ‘Who has access to the data’.

If your job application is unsuccessful, The Box Gym Cornwall will hold your data on file for six (6) calendar months from the end of the relevant recruitment process. If you agree to allow us to keep your personal data on file, we will hold your data on file for an additional six (6) calendar months for consideration for future job opportunities. At the end of that period, or once you withdraw your consent, your data will be deleted or destroyed. You will be asked when you submit your application whether you give consent to hold your details for the full 12-month period in order to be considered for future opportunities at The Box Gym Cornwall or not. If your job application is successful, personal data gathered during the recruitment process will be transferred to your digital Human Resources file and the HR team will provide you with a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request;

  • Request that The Box Gym Cornwall to change incorrect or incomplete data;

  • Request that The Box Gym Cornwall delete or stop processing your data, for example when the data is no longer necessary for the purposes of processing; and

  • Object to the processing of your data where The Box Gym Cornwall is relying on legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact The Box Gym Cornwall. If you believe that The Box Gym Cornwall has not complied with your data protection rights, you can raise a complaint to the Information Commissioner. You are under no statutory or contractual obligation to provide data to The Box Gym Cornwall during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.